Recommendations and measures to reduce the risk of rejection of international express deliveries

Reducing the risk of rejection of international express delivery is an issue that cross-border e-commerce sellers and other international senders need to pay attention to. The following are some specific suggestions and measures to reduce the risk of rejection of international express delivery:

I. Preparation before shipment

1. Understand the recipient's information:

Confirm the recipient's detailed address, contact information and customs clearance capabilities.

Understand the customs policies, tax regulations and special customs clearance requirements of the recipient's country.

2. Choose the appropriate logistics channel:

According to the nature, value and transportation time requirements of the goods, choose a reputable and stable international express company or postal channel.

Give priority to express companies that provide cargo tracking, insurance and free return and exchange services.

3. Packaging requirements:

Ensure that the goods are packaged firmly, intact, and meet international transportation standards.

Use appropriate fillers and protective materials to prevent damage to the goods during transportation.

Avoid using obvious logos on the packaging, such as "gold" and "jewelry", etc. to reduce the risk of theft or damage.

2. Control during delivery

1. Timely communication:

Confirm order information with the recipient before delivery, including the quantity, specifications, value, etc. of the goods.

During transportation, regularly provide the recipient with cargo tracking information to ensure that they understand the transportation status of the goods.

2. Comply with relevant regulations:

Ensure that the goods comply with the import regulations and tax policies of the recipient's country.

Avoid sending prohibited or sensitive goods, such as flammable and explosive items, animals and plants and their products.

3. Purchase logistics insurance:

For goods with higher value, it is recommended to purchase logistics insurance to reduce transportation risks.

When purchasing insurance, make sure to understand the insurance terms and compensation standards.

3. Post-receipt processing

1. Timely handling of rejected packages:

Once you receive a notification of rejected packages, immediately contact the courier or postal channel to understand the reasons for rejection.

According to the reasons for rejection, communicate with the recipient to negotiate solutions, such as re-delivery, refund or return.

2. Avoid repeated rejections:

For rejections due to packaging problems, logistics timeliness or customs clearance problems, timely summarize lessons learned, improve packaging, choose more appropriate logistics channels or understand the customs policies of the recipient's country in advance.

Strengthen communication with recipients, understand their needs and expectations, and improve customer satisfaction.

IV. Other suggestions

1. Establish a risk warning mechanism:

Pay close attention to international situations and policy changes, and adjust logistics strategies in a timely manner to reduce risks.

Establish a risk warning system to promptly discover and deal with potential problems.

2. Choose a reputable partner:

Establish a long-term cooperative relationship with express companies or postal channels with rich international express experience.

Ensure that partners can provide stable, efficient and safe services.

Reducing the risk of rejection of international express delivery requires multiple aspects such as pre-shipment preparation, control during delivery, post-receipt processing and other suggestions. By strengthening communication, complying with regulations, purchasing insurance and establishing a risk warning mechanism, the risk of rejection of international express delivery can be effectively reduced and customer satisfaction can be improved.