Compensation Standards for Lost Parts in UPS Express

The specific compensation standards for lost parts of UPS Express are as follows:

I. Compensation standards

Compensation by declared value: The maximum compensation amount is US$100. If the declared value is less than US$100, compensation will be based on the declared value; if the declared value is higher than US$100, only US$100 will be compensated.

Compensation by weight: US$20 per kilogram. The final compensation amount will be the higher of the declared value compensation and the weight compensation, and the freight will be refunded.

For example, if the actual value of the sender's shipment is US$500, but the declared value is only US$50, then UPS will only compensate US$50 when the shipment is lost.

II. Compensation limit and time limit

Compensation time limit: If the goods are damaged or lost, the sender needs to file a claim with UPS within 14 days after the goods are signed for. If the goods are delayed, the claim needs to be filed within 21 days after delivery.

III. Precautions

UPS will not compensate for the loss of packages caused by force majeure such as natural disasters and wars.

It is recommended that senders purchase logistics insurance when sending high-value items. In this way, in the event of a lost item, the sender can receive compensation equal to the value. Because in international express delivery, compensation is usually not made according to the actual value of the goods.

If you determine that the package is lost and want to apply for compensation from UPS, you can follow the steps below:

Directly ship from UPS official: Contact UPS official customer service to apply for compensation, and provide the required information for claims, and wait for UPS official compensation.

Deliver goods from UPS freight forwarder: Contact the freight forwarder's customer service to apply for compensation, and provide the information required for the claim. The freight forwarder will assist the sender in applying for compensation from UPS. However, the progress of the claim may vary depending on the level of the agent. The first-level agent usually has the fastest progress, while the second-level agent may need to claim from the superior agent first, and so on.

If the package is lost at the freight forwarding company, the freight forwarding company shall bear the compensation liability, and the sender can claim directly from the freight forwarding company.